The Rogers Communication Division Center (RCD) is the nerve center for emergency response for the City of Rogers and much of Benton County.  Housed in the Rogers Police Station at 1905 South Dixieland Road, RCD is responsible for receiving 9-1-1 and non-emergency telephone calls from the public and dispatching appropriate fire and emergency medical resources. 

It is estimated that, on average, every individual in the United States will have to summon help using the 9-1-1 system twice in their lifetime.  Through trained, dedicated, and hard-working emergency dispatchers, all emergency calls received in the City of Rogers are quickly and efficiently handled.  These public safety professionals are the first line of help during any emergency and can even provide life-saving information over the phone.  Although RCD and its employees work under the guidance and direction of the police department, they are considered part of the Rogers Fire Department team. 

RCD was originally part of the fire department when both the police and fire departments were housed in the old City Hall facility on 2nd Street in downtown Rogers.  During the early 1990's RCD was moved to the police department.  Many benefits are derived from a combination police and fire communications center.  A single center reduces delays in processing calls, which equates to faster emergency service for our citizens.  Any of the emergency dispatchers who answer a 9-1-1 call can handle the emergency - no matter if its police, fire, or medical-related. 

RCD includes a staff of 22, including three supervisors assigned to each shift.  The 9-1-1 center has six consoles for emergency dispatchers.  Typical staffing varies from five to three, depending on time of day, vacations, and sick leave.  Currently the RCD staff is undergoing training to become compliant with Emergency Medical Dispatching through the National Academy of Emergency Dispatch (NAED).